Cedrion Stewart
Metairie,LA
Summary
Results-driven Guest Service Manager with expertise in supervising operations, talent acquisition, and customer service. Skilled in streamlining processes and enhancing onboarding experiences to drive efficiency and employee satisfaction.Proven ability to maintain accurate employee records, support audits, and improve onboarding efficiency.
Overview
4
4
years of professional experience
Work History
Guest Service Manager
Evolution Parking & Guest Services
New Orleans, Louisiana
05.2025 - Current
- Managed daily operations while acting as the primary contact for employees and applicants.
- Conducted candidate screenings and facilitated hiring processes with onboarding support.
- Managed employee schedules, timekeeping, and payroll documentation accurately.
- Maintained and updated employee records to ensure compliance and precision.
- Assisted with onboarding paperwork, document collection, and completion tracking.
- Communicated employment requirements to employees via phone, email, and in-person interactions.
- Collaborated with leadership to identify staffing needs and enhance workflow processes.
Talent Acquisition Coordinator
Zachry Group
Belle Chasse, Louisiana
02.2023 - 01.2024
- Managed applicant tracking and candidate workflows within ATS systems.
- Coordinated onboarding processes for new hires and rehires to ensure smooth transitions.
- Reviewed and approved onboarding submissions for completeness and compliance to maintain regulatory standards.
- Maintained employee records, including hiring and termination documentation.
- Ensured timely completion of onboarding documents and followed up with candidates to facilitate a positive onboarding experience.
- Digitized and organized onboarding paperwork into HRIS systems for easy access.
- Coordinated drug screens, background checks, and pre-employment requirements.
- Acted as liaison between candidates, recruiters, HR, and payroll.
Management Trainee
Enterprise Rent-A-Car
Laplace, Louisiana
06.2022 - 02.2023
- Provided exceptional customer service through high-volume phone and in-person communication, enhancing customer satisfaction.
- Promoted special offers and upsold services, contributing to increased sales and supporting marketing initiatives.
- Collaborated with management to streamline workflows, improving service delivery methods and operational efficiency.
- Trained new team members on operational procedures and customer service standards.
- Acquired knowledge of company processes, procedures, and employee roles.
Education
BBA - Business Administration And Management
Southeastern Louisiana University
Hammond, LA05-2022
Skills
- Onboarding and new hire processing
- Recruitment coordination
- Talent acquisition
- Candidate communication
- Interview scheduling
- I-9 and E-Verify compliance
- Employee records management
- Payroll support
- ATS management
- Document management
- Microsoft Office proficiency
Timeline
Guest Service Manager
Evolution Parking & Guest Services
05.2025 - Current
Talent Acquisition Coordinator
Zachry Group
02.2023 - 01.2024
Management Trainee
Enterprise Rent-A-Car
06.2022 - 02.2023
BBA - Business Administration And Management
Southeastern Louisiana University