Summary
Overview
Work History
Education
Skills
Timeline
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Yaniti McClintok

Greenvillec,SC

Summary

Dynamic customer service professional with extensive experience at Verizon, adept at resolving complex issues and enhancing customer satisfaction. Proven ability in complaint handling and active listening, leading to increased loyalty. Skilled in call center operations and data entry, consistently achieving positive feedback while maintaining professionalism under pressure.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Atena
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Advisor

Majorel
01.2022 - 02.2023
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.

Customer Support Representative

Verizon
12.2020 - 01.2022
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Customer Service Cashier

Walmart
11.2019 - 12.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Hostess

Peggy’s Diner
08.2018 - 11.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Greer High
Greer, SC
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Call center operations

Timeline

Customer Service Representative

Atena
02.2023 - Current

Customer Service Advisor

Majorel
01.2022 - 02.2023

Customer Support Representative

Verizon
12.2020 - 01.2022

Customer Service Cashier

Walmart
11.2019 - 12.2020

Hostess

Peggy’s Diner
08.2018 - 11.2019

Greer High

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Yaniti McClintok