Yanitza Carlson
Orlando,FL
Summary
Dedicated and detail-oriented professional with over 7 years of experience in pharmaceutical, retail, customer services, customer relations, and administrative support. Skilled in documentation management, data analysis, and process improvement. Recognized for exceptional organizational skills, problem-solving ability, and commitment to improving team efficiency and client satisfaction. Seeking to leverage strong communication and analytical skills in a full-time position that promotes professional growth.
Overview
10
10
years of professional experience
Work History
Specialist II, Centralized Services
Walgreens Pharmacy Services
Orlando, FL
09.2020 - Current
- Manage centralized service operations, ensuring accuracy and compliance in patient and pharmacy data.
- Support cross-functional teams to enhance workflow efficiency and improve customer satisfaction.
- Train and mentor staff on corporate policies, digital systems, and service standards.
- Identify process gaps and recommend solutions to streamline administrative functions.
- Maintain up-to-date knowledge of healthcare regulations, insurance protocols, and industry best practices.
- Greet patients, families, and visitors warmly upon arrival and provide information or directions within the facility.
- Maintain a compassionate, child-friendly attitude to help young patients and their families feel comfortable.
Front desk / Receptionists
Competent Pediatrics
Orlando, FL
05.2020 - 11.2025
- Greeted patients and families in a warm, child-friendly manner, creating a welcoming and supportive environment
- Managed high-volume phone lines, scheduling appointments, answering inquiries, and directing calls appropriately
- Coordinated patient check-in and check-out processes, ensuring accurate collection and verification of demographic and insurance information
- Maintained and updated electronic health records using systems such as Epic or Cerner
- Verified insurance eligibility, processed co-pays, and explained billing policies to parents/guardians
- Ensured HIPAA compliance when handling sensitive patient information
Cashier Supervisor / Pharmacy Technician
CVS Pharmacy
Orlando, FL
05.2016 - 02.2020
- Supervised front-end operations and ensured compliance with financial and customer service standards.
- Led and coached a team of cashiers to optimize efficiency and maintain a high level of customer satisfaction.
- Resolved customer inquiries and escalations promptly and professionally.
- Oversaw daily cash handling, drawer reconciliation, and store opening/closing procedures.
- Supported store management by training new employees and assisting in performance evaluations.
Education
Medical Billing and Coding -
Florida Technical College
Orlando, FL05-2023
High School Diploma - undefined
University High School
Orange City, FL05-2008
Skills
- Health Informatics & Medical Coding
- Patient Account Reviews & Data Accuracy
- Customer Service & Relationship Building
- Project & Process Coordination
- Technical and Corporate Communications
- Security Oversight & Compliance
- Documentation and Recordkeeping
- Problem-Solving & Time Management
- Microsoft Office Suite & Digital Platforms
Languages
English: Professional Working Proficiency
Spanish: Professional Working Proficiency
Timeline
Specialist II, Centralized Services
Walgreens Pharmacy Services
09.2020 - Current
Front desk / Receptionists
Competent Pediatrics
05.2020 - 11.2025
Cashier Supervisor / Pharmacy Technician
CVS Pharmacy
05.2016 - 02.2020
High School Diploma - undefined
University High School
Medical Billing and Coding -
Florida Technical College