Yanitza Feliciano Maldonado
Camas,PR
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Ikon Group
12.2023 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Documented vital statistics and coordinated with health care providers.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Associate
IPhone Factory
08.2019 - 11.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Production Line Worker
Terumo
03.2017 - 09.2018
- Boxed, labeled, and transported items to support assembly operations.
- Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
- Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
Education
BBA - Education
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR08.2005
Skills
- Customer Support
- Time Management
- Problem-solving skills
- Team Leadership
- Google Docs
Timeline
Call Center Representative
Ikon Group
12.2023 - Current
Sales Associate
IPhone Factory
08.2019 - 11.2023
Production Line Worker
Terumo
03.2017 - 09.2018
BBA - Education
Sistema Universitario Ana G Mendez - Universidad Del Turabo
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