YANIXA CARTAGENA

• Delivered exceptional customer service by addressing guest inquiries, resolving concerns, and creating a positive shopping experience.
• Process sales transactions, handle cash and payment methods, and maintain accuracy at the point of sale.
• Trained and assisted new employees in job responsibilities, department procedures, customer service expectations, and operational tasks to enhance team performance.
• Assist with merchandise replenishment, inventory organization, product presentation, and maintaining department standards.
• Work across multiple store departments, adapting to changing business needs and supporting daily operational priorities.
• Supported daily store operations by multitasking, prioritizing assignments, and completing responsibilities efficiently in a fast-paced environment to ensure smooth operations.
• Collaborate with team members and management to maintain productivity, meet operational goals, and ensure smooth department operations.
• Demonstrated flexibility and reliability by assisting in various work areas and taking on additional duties.

Provided customer service and cashier support to ensure smooth daily operations. Maintained well-stocked merchandise and offered active sales support to prepare work areas for customers. Delivered training support and managed small groups to enhance team coordination across multiple work stations.

Managed multiple telephone lines to streamline customer service operations, ensured accurate data entry and organized filing systems, updated accounts, supported supervisor responsibilities, and coordinated mass mailings.