Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yanixa Alexandra Sierra

Jersey City,NJ

Summary

Resourceful Concierge Supervisor known for high productivity and efficiency in task completion. Skilled in guest relations, team leadership, and problem-solving to enhance customer satisfaction. Excel at communication, adaptability, and conflict resolution, ensuring seamless operations and positive guest experiences.

Overview

3
3
years of post-secondary education
5
5
years of professional experience

Work History

Concierge Supervisor

VYV Building
Jersey City, 07304
03.2021 - Current
  • Supervised daily operations of concierge team at upscale residential building.
  • Coordinated guest services, ensuring timely and accurate assistance for residents.
  • Managed staff schedules to optimize coverage during peak hours and events.
  • Trained new concierge staff on policies, procedures, and customer service standards.
  • Resolved resident inquiries and complaints with professionalism and empathy.
  • Monitored front desk activities to ensure a welcoming environment for all guests.
  • Resolved customer complaints in a professional manner.

Administrative Assistant summer Intern

Springer Nature Technology And Publishing
Jersey City, 07302
03.2025 - 10.2025
  • Managed daily office operations to ensure smooth workflow and efficiency.
  • Coordinated meetings and prepared agendas for team discussions.
  • Assisted in document preparation and formatting for internal publications.
  • Greeting clients, screening phone calls, and managing email correspondence.

Education

Associate of Arts - Hospital Administration

Hudson County Community College
Jersey City, NJ
09.2022 - 05.2025

Ferris High School
Jersey City, 07302

Skills

  • Guest services
  • Staff scheduling
  • Customer relationship management
  • Conflict resolution
  • Staff management
  • Problem resolution
  • Scheduling optimization
  • Customer relations
  • Office management
  • Problem solving
  • Attention to detail
  • Report preparation
  • Office administration

Languages

Spanish
Professional
Portuguese
Limited

Timeline

Administrative Assistant summer Intern

Springer Nature Technology And Publishing
03.2025 - 10.2025

Associate of Arts - Hospital Administration

Hudson County Community College
09.2022 - 05.2025

Concierge Supervisor

VYV Building
03.2021 - Current

Ferris High School
Yanixa Alexandra Sierra