Yanna Martin
Floyds Knobs,IN
Summary
Well-qualified HR and Business Administration professional with eagerness in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Account Coordinator
TAG Your Swag
04.2022 - Current
- Support account managers with custom swag projects and quotes.
- Assist with purchasing and scheduling deliveries
- Communicate and collaborate with clients, vendors, and TAG Team regarding project details.
Customer Service Representative
TAG Your Swag
04.2022 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigate and resolve customer inquiries and complaints quickly.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Patient Coordinator
Dale Family Dentistry
07.2020 - 04.2022
- Worked with patients to scheduled procedures.
- Delivered excellent patient experiences and direct care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Human Resource Certificate
Ivy Tech Community College of Indiana
Sellersburg, IN05.2023
Business Administration Certificate
Ivy Tech Community College of Indiana
Sellersburg, IN05.2023
Master of Science - Hospitality And Food Management
BALL STATE UNIVERSITY
MUNCIE, IN05.2019
Skills
- Handling Complaints
- Order Management
- Microsoft Office Programs (Excel, Teams, Outlook)
- Account Coordination
- Professional Relationships
- Customer Service
Additional Information
- Dean’s List (fall 2018 and spring 2019)
Other Career Related Experience
Market Research Coordinator
- Omni, Louisville, KY
Guest Service/Front Desk Agent.
- Omni, Louisville, KY
Guest Service/Front Desk
- Courtyard Marriott, Muncie, IN
Sales and Events Intern
- Minnetrista, Muncie, IN
Teachers Assistant- After School Program
- Middle School, Muncie, IN
Server
- Huber's, Starlight, IN
Externship Assistant
- Floyd Memorial Hospital, New Albany, IN
Timeline
Account Coordinator
TAG Your Swag
04.2022 - Current
Customer Service Representative
TAG Your Swag
04.2022 - Current
Front Desk Patient Coordinator
Dale Family Dentistry
07.2020 - 04.2022
Human Resource Certificate
Ivy Tech Community College of Indiana
Business Administration Certificate
Ivy Tech Community College of Indiana
Master of Science - Hospitality And Food Management
BALL STATE UNIVERSITY
Similar Profiles
Addison MuchaAddison Mucha
Interior Design Assistant at Swag InteriorsInterior Design Assistant at Swag Interiors
Samantha KeefeSamantha Keefe
Founder & E-Commerce Manager at Pretty G SwagFounder & E-Commerce Manager at Pretty G Swag
NESAN SIVANESAN SIVA
Home Stager at SWAG Home Staging And DesignHome Stager at SWAG Home Staging And Design
Spencer JohnsonSpencer Johnson
Heavy Duty Diesel Technician at Mister P ExpressHeavy Duty Diesel Technician at Mister P Express
Edward (Ted) ReevesEdward (Ted) Reeves
Facilities Manager at Conagra BrandsFacilities Manager at Conagra Brands