Yanna Peay
Summary
A driven and resilient individual with years of experience in client-facing environments, including in-person, in call center environments, and virtually. Known for delivering empathetic, solutions-focused service while maintaining professionalism under pressure. Primarily focused on driving positive growth and engagement within client-company relationships. Proven ability to build rapport, resolve conflicts, and support individuals from various backgrounds with care and professionalism. Currently pursuing opportunities to apply this foundation within the fields of human services.
Overview
5
5
years of professional experience
Work History
Outbound Sales Agent
College Hunks Hauling Junk & Moving
04.2025 - Current
- Following up on web-generated leads to schedule junk removal, full-service moving jobs, and general moving labor.
- Main focus being providing excellent customer service while driving bookings, taking care to consistently meet and exceed KPI's while supporting overall sales goals.
Customer Service Associate
Wawa
11.2021 - 05.2022
- Assisted customers with various shop needs such as placing orders for deli/beverage items or finding grocery-type items from the sales floor.
- Cooking and preparing various types of foods and beverages within a fast paced environment.
- Monitoring store upkeep on the sales floor while simultaneously working with customers at the register. Assisting with buying gasoline, grocery/food items, as well as tobacco products.
Inbound and Outbound Call Center Agent
Radial
06.2020 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accurately inputted customer interaction details in Salesforce to track requests, document problems, and record solutions offered.
- Offered sale advice and assistance to customers, paying close attention to special needs or wants.
Education
Bachelor's of Science - Human Development And Family Studies
Pennsylvania State University
Associate's of Arts -
Eastern Florida State College
Melbourne, FL05.2021
High School Diploma -
Eau Gallie High School
Melbourne, FL05.2020
Skills
- Proficiency in CRM systems (Salesforce, Zendesk, etc), Microsoft Office, and Google Suite
- Emotional Intelligence and Client Sensitivity
- Time Management and Task Prioritization
- Adaptability in High-Stress Environments
- Cultural Competency
Timeline
Outbound Sales Agent
College Hunks Hauling Junk & Moving
04.2025 - Current
Customer Service Associate
Wawa
11.2021 - 05.2022
Inbound and Outbound Call Center Agent
Radial
06.2020 - 10.2020
Bachelor's of Science - Human Development And Family Studies
Pennsylvania State University
Associate's of Arts -
Eastern Florida State College
High School Diploma -
Eau Gallie High School
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