Aviyanna Woodberry
Summary
Results-driven professional with 4+ years in hospitality, customer service, and administrative support. Expertise in front desk operations, financial auditing, and client relations, enhancing guest satisfaction and operational efficiency. Demonstrates strong problem-solving skills and excels in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Night Auditor
Spring Hill Suites
Orlando
12.2025 - Current
- Conducted nightly audits of financial transactions and prepared daily reports.
- Processed night audit paperwork, verified daily room occupancy, and reviewed hotel revenue for accuracy.
- Streamlined guest check-ins and check-outs during overnight shifts to enhance overall guest experience.
- Addressed guest inquiries and concerns, ensuring high levels of satisfaction and comfort.
- Assisted in training new staff on operational procedures and protocols.
Guest Service Agent
Homewood Suites by Hilton
Orlando
01.2025 - Current
Guest Service Agent/Night Auditor
Holiday Inn & Suites
Orlando
03.2024 - 01.2025
- Cultivated guest loyalty through exceptional service, resulting in increased repeat bookings.
- Greeted guests warmly upon arrival, providing a friendly first impression.
- Managed check-in and check-out procedures efficiently and accurately.
- Answered guest inquiries, resolving issues to ensure satisfaction.
Receptionist / Night Auditor
Extended Stay America
Orlando
08.2023 - 10.2024
Receptionist
God's Little Lamb Learning Center
Orlando
03.2021 - 08.2024
Customer Service Associate
Chick-fil-A
Orlando
06.2021 - 08.2023
Merchandiser
Universal Studios
Orlando
01.2021 - 06.2022
- Designed visually appealing product displays, leading to measurable increases in customer engagement and sales.
- Arranged product displays to maximize visibility and encourage customer purchases
- Managed inventory accuracy to minimize discrepancies and support stock availability
Education
Coursework Completed -
Valencia College
Skills
- Hospitality Software
- Front Desk
- Guest Relations
- Customer Service
- Scheduling
- Financial Reporting
- Bookkeeping
- Database Management
- MS Office
- Team Collaboration
- Conflict Resolution
- Workplace Communication
Languages
Native, Proficient
Timeline
Night Auditor
Spring Hill Suites
12.2025 - Current
Guest Service Agent
Homewood Suites by Hilton
01.2025 - Current
Guest Service Agent/Night Auditor
Holiday Inn & Suites
03.2024 - 01.2025
Receptionist / Night Auditor
Extended Stay America
08.2023 - 10.2024
Customer Service Associate
Chick-fil-A
06.2021 - 08.2023
Receptionist
God's Little Lamb Learning Center
03.2021 - 08.2024
Merchandiser
Universal Studios
01.2021 - 06.2022
Coursework Completed -
Valencia College