Yanna Wilson
Syracuse,NY
Summary
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Server
Jammers Sports Bar And Restaurant
Syracuse, New York
10.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items and recorded order information.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Clinton Street Pub
Syracuse, NY
06.2018 - Current
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Personal Assistant
Access CNY
Syracuse, New York
01.2015 - 03.2022
- Supervised daily activities and provided assistance to staff.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Education
Bachelor of Arts - Business
Wells College
Aurora, NY 08.2014 - 05.2018
Skills
Creative problem solving
undefinedTimeline
Server
Jammers Sports Bar And Restaurant
10.2021 - Current
Bartender
Clinton Street Pub
06.2018 - Current
Personal Assistant
Access CNY
01.2015 - 03.2022
Bachelor of Arts - Business
Wells College
08.2014 - 05.2018
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