Andrea Casanova
Miami,FL
Summary
Served as Sales Manager overseeing sales targets, stock control, and customer service. Transitioning to Ecommerce Manager, led advertising campaigns, digital customer service, inventory updates, and collaborated with influencers. Also worked in various roles in a restaurant, from kitchen to manager, handling customer service, maintenance, and issue resolution.
Overview
7
7
years of professional experience
Work History
Server
Kush Hospitality
03.2024 - Current
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Manager's Assistant
El Bardi - Gyu Kaku Restaurant
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Led team of servers to consistently meet customer service and sales targets.
Ecommerce Marketing Manager
Delaostia, Farlowin SA
04.2017 - 06.2021
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Managed email marketing campaigns to drive revenue growth and customer engagement.
- Established partnerships with influencers and bloggers to expand the brand.
- Created and managed social media campaigns.
Education
Bachelor of Arts - Fashion Design
Instituto Universitario De Las Mercedes
Caracas, Ve01.2017
Bachelor - Journalism
Universidad Católica Andrés Bello
Caracas, VE04.2015
High School Diploma -
Obra Del Buen Consejo
San Antonio, VE07.2013
Skills
- Workforce Management
- Team leadership
- Creative Problem Solving
- Organizational skills
- Task delegation
- Effective communication
- Customer service excellence
- Problem-solving abilities
References
- Jesus Rodriguez Gyu kaku Japanese BBQ 786-792-1744
- Camila Lopez Kush Hospitaliy GM 786-231-7273
Timeline
Server
Kush Hospitality
03.2024 - Current
Manager's Assistant
El Bardi - Gyu Kaku Restaurant
09.2021 - Current
Ecommerce Marketing Manager
Delaostia, Farlowin SA
04.2017 - 06.2021
Bachelor of Arts - Fashion Design
Instituto Universitario De Las Mercedes
Bachelor - Journalism
Universidad Católica Andrés Bello
High School Diploma -
Obra Del Buen Consejo
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