Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Waylon Shelton

Mahomet,IL

Summary

Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

14
14
years of professional experience

Work History

Server

Courier Cafe
03.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Server Trainer

Cracker Barrrel
04.2021 - 02.2023
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers warmly to provide exceptional customer service.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Furniture Mover

Allied Moving And Storage
05.2010 - 01.2022
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
  • Followed verbal and written instructions to properly move and ship products.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Strapped items down over protective padding to secure throughout transportation.
  • Followed safety protocols to prevent accidents and injuries.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.

Education

Associate of Applied Science - Automotive Technology

Parkland College
Champaign, IL
07.2025

High School Diploma -

Central High School
Champaign, IL
05.1992

Skills

  • Order Management
  • Table Bussing
  • Safe Food Handling
  • Beverage Preparation
  • Guest Engagement
  • Supply Restocking
  • Order Delivery Practices
  • Table Setting
  • Food Running
  • Assignment Delegation
  • Marketing Initiatives
  • Customer Relationship Management
  • Menu Presentation
  • Staff Schedule Administration
  • Personnel Training
  • Marketing
  • Staff Development
  • Workforce Management
  • Policy Implementation
  • Operations Management
  • Contract Management
  • Dining Customer Service
  • High-Volume Dining
  • Menu Memorization
  • Stocking and Replenishing
  • Check Payment Processing
  • Food and Beverage Pairings
  • Buffet Setup and Takedown
  • Price Memorization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Courier Cafe
03.2023 - Current

Server Trainer

Cracker Barrrel
04.2021 - 02.2023

Furniture Mover

Allied Moving And Storage
05.2010 - 01.2022

Associate of Applied Science - Automotive Technology

Parkland College

High School Diploma -

Central High School

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Waylon Shelton