Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yanne Salgado

Miami,FL

Summary

Caring and compassionate RBT with wishes of implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.

Overview

16
16
years of professional experience

Work History

Secretary

Hero Auto Body Shop
04.2023 - 05.2023
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated records and files to maintain document compliance.

Director of Corporate Lawyers

Ministerie Of Justice Cuba
12.2019 - 01.2022
  • Recruited, trained, mentored and engaged highly successful operations leadership team.
  • Built and implemented programming strategy and standards that supported enterprise philosophy.
  • Met regulatory, compliance and safety requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Expert Law Counselor

Ministerie Of Justice Cuba
01.2018 - 12.2019
  • Maintained confidentiality of records relating to clients' treatment.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Implemented and developed core counseling programs to meet each individual's specific and varying needs.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.

Waitress

Restaurant El Cornito
03.2010 - 12.2010
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Waitress

Restaurant 1876
02.2008 - 09.2009
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Secretary

Provincial Transport Company
03.2007 - 10.2007
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.

Education

Registered Behavior Technician - ABA

BACB
Miami, FL
05.2023

Degree in Law - Law

University Vladimir Ilich Lenin
Las Tunas, Cuba
07.2017

Skills

  • Development of Social Skills
  • Safety Protocols
  • First Aid
  • Board Certified Behavior Analyst
  • Behavior Reduction Procedures
  • Positive Reinforcement
  • Positive Reinforcement Methods
  • Maintenance Programs

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Secretary

Hero Auto Body Shop
04.2023 - 05.2023

Director of Corporate Lawyers

Ministerie Of Justice Cuba
12.2019 - 01.2022

Expert Law Counselor

Ministerie Of Justice Cuba
01.2018 - 12.2019

Waitress

Restaurant El Cornito
03.2010 - 12.2010

Waitress

Restaurant 1876
02.2008 - 09.2009

Secretary

Provincial Transport Company
03.2007 - 10.2007

Registered Behavior Technician - ABA

BACB

Degree in Law - Law

University Vladimir Ilich Lenin

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Yanne Salgado