Yannel M. Perez Orozco
Columbus
Summary
A empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
CSR / Barista
Krispy Kreme
Columbus
02.2025 - 11.2025
- Provided exceptional customer service in fast-paced retail environment.
- Processed transactions accurately at point-of-sale systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
CSR, Sales
Planet Fitness
<ul>
<li>Assisted members with inquiries and provided exceptional customer service. Also, provided technical support to customers via phone, email, live chat, and social media.</li>
<li>Promoted gym memberships and personal training services to potential clients.</li>
<li>Processed member registrations and managed account updates efficiently.</li>
<li>Conducted facility tours to showcase equipment and amenities to prospective members.</li>
</ul>
02.2024 - 11.2024
- Assisted members with inquiries and provided exceptional customer service. Also, provided technical support to customers via phone, email, live chat, and social media.
- Promoted gym memberships and personal training services to potential clients.
- Processed member registrations and managed account updates efficiently.
- Conducted facility tours to showcase equipment and amenities to prospective members.
CSR
Pallet Racking LLC
Columbus
01.2023 - 05.2023
- Processed orders and managed inventory using company software systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Visited sites to collaborate with other companies.
Internship
Superlook salon
Columbus
01.2021 - 12.2021
Hostess | Chipper | Bus girl
Fiesta Mariachi
Columbus
01.2019 - 09.2021
- Greeted and seated guests promptly in a busy restaurant environment.
- Handled customer inquiries and resolved issues to enhance guest experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Education
Columbus, OH - Cosmetology
South – Western Career Academy
Columbus, OH01-2022
High School Diploma - Columbus, OH
Franklin Heights High School
Columbus, OH01-2022
Skills
- Detail Oriented
- Communication
- Top Service Skills
- Problem Resolution
Languages
English
Full Professional
Spanish
Full Professional
Certification
Cosmetology License
Timeline
CSR / Barista
Krispy Kreme
02.2025 - 11.2025
CSR, Sales
Planet Fitness
02.2024 - 11.2024
CSR
Pallet Racking LLC
01.2023 - 05.2023
Internship
Superlook salon
01.2021 - 12.2021
Hostess | Chipper | Bus girl
Fiesta Mariachi
01.2019 - 09.2021
Columbus, OH - Cosmetology
South – Western Career Academy
High School Diploma - Columbus, OH
Franklin Heights High School