Yanni Borto
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Abt
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Digital Shopper
Walmart
06.2020 - 10.2022
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
High School Diploma -
Maine East High School
Park Ridge, IL05.2022
Skills
- Data Evaluation
- Materials Transport
- Customer Retention Strategies
- Customer Consulting
- Staff Training
- Computer Proficiency
- Professional Telephone Demeanor
- Customer Service
Languages
Assyrian
Professional Working
Timeline
Customer Service Representative
Abt
11.2022 - Current
Digital Shopper
Walmart
06.2020 - 10.2022
High School Diploma -
Maine East High School
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