Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YANNINA RAMOS

White Plains,NY

Summary

Proven Optical Technician with a track record of enhancing customer satisfaction at Sam's Club through expert frame fitting and exceptional customer service. Skilled in optical sales and meticulous in insurance verification, I boosted billing accuracy and fostered informed purchasing decisions. My leadership in cash management and dedication to financial accuracy underscore my dual expertise in customer care and operational efficiency.

Professional with strong background in optical technology, bringing proven track record of precision in lens crafting, equipment maintenance, and customer service. Known for collaborative approach, consistently adapting to team needs and ensuring high-quality results. Skilled in operating advanced optical instruments, troubleshooting technical issues, and maintaining workflow efficiency. Dependable and focused on delivering optimal performance in fast-paced environment.

Overview

16
16
years of professional experience

Work History

Optical Technician

Sam's Club
07.2020 - Current
  • Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Cash Office Lead

Sam's Club
04.2010 - 02.2019
  • Maintained strict confidentiality regarding sensitive customer information as well as proprietary company financial data during routine duties or special projects as required by management directives or legal obligations.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Inspected account books and recorded transactions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Cash Office Associate

Sam's Club
09.2009 - 04.2010
  • Researched and resolved account discrepancies.
  • Prepared bank deposits and corporate cash shipments.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Sorted and counted coin and currency to make change for associates.
  • Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.

CASHIER

Sam's Club
04.2009 - 09.2009
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

EDELMIRA DEL PANDO
LIMA, PERU
12-2002

Skills

  • Customer Service
  • Optical Sales
  • Optical Measurements
  • Optical dispensing
  • Frame adjustments
  • Frame fitting

Languages

Spanish
Full Professional

Timeline

Optical Technician

Sam's Club
07.2020 - Current

Cash Office Lead

Sam's Club
04.2010 - 02.2019

Cash Office Associate

Sam's Club
09.2009 - 04.2010

CASHIER

Sam's Club
04.2009 - 09.2009

High School Diploma -

EDELMIRA DEL PANDO

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YANNINA RAMOS