Yan Ping Pan
Mason,OH
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
15
15
years of professional experience
Work History
Owner
Frutta Bowl Mason
11.2022 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Mortgage Banker
Chase Bank
01.2020 - 03.2023
- Worked with underwriters to fix application problems and resolve issues.
- Evaluated client financial positions and identified most appropriate banking products.
- Located and pre-qualified customers for mortgages.
- Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
- Exceeded sales goals consistently by developing strong relationships with clients and realtors.
Branch Relationship Banker
Chase Bank
07.2017 - 12.2019
- Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
- Made introductions to partners to help meet customer's broader financial needs.
- Explained and demonstrated self-service mobile options to customers.
- Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
- Grew book of business through proactive outreach.
- Strengthened customer relationships by providing personalized financial advice and identifying suitable banking products.
Manager
China Garden
07.2008 - 12.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate - Fashion Merchandising
Art Institute of Cincinnati
Cincinnati, OHSkills
- Labor Relations
- Business Management
- Regulatory Compliance
- Budget Development
- Client Service
- Small Business Operations
- Marketing
- Customer Relations
- Employee Development
- Financial Management
- Relationship Building
Timeline
Owner
Frutta Bowl Mason
11.2022 - Current
Mortgage Banker
Chase Bank
01.2020 - 03.2023
Branch Relationship Banker
Chase Bank
07.2017 - 12.2019
Manager
China Garden
07.2008 - 12.2013
Associate - Fashion Merchandising
Art Institute of Cincinnati
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