Yanran Zhao
Canonsburg,PA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
3
3
years of professional experience
Work History
Self-Employed Online Store Manager
Social Platform
, China
08.2022 - Current
- Strategically manage all facets of online store operations, encompassing meticulous inventory oversight, streamlined order processing, and proactive customer service delivery.
- Spearhead initiatives to stimulate the introduction of fresh product lines, leveraging market insights and trend analysis to drive sustained business growth and competitive advantage.
- Employ strong negotiation skills to cultivate and maintain productive relationships with suppliers, ensuring consistent product quality and optimal procurement terms.
- Employ robust data management practices to organize and maintain accurate customer records, facilitating efficient order fulfillment and personalized service delivery.
- Demonstrate unwavering commitment to exceptional customer care, promptly addressing inquiries, resolving concerns, and cultivating enduring relationships to foster brand loyalty and advocacy
Nail Technician
Nail Studio II
Canonsburg, PA
12.2022 - Current
- Efficiently manage client appointments through collaborative scheduling efforts with colleagues, ensuring optimal utilization of studio resources and seamless customer service delivery.
- Cultivate open communication with clients throughout nail design sessions, actively soliciting feedback and preferences to tailor services and guarantee the utmost satisfaction with the final result.
- Demonstrate creativity and adaptability in utilizing a diverse array of materials and tools, innovatively crafting bespoke designs and styles that align with client preferences and current trends.
Volunteer
Murder mystery game Club
Pittsburgh, PA
06.2021 - Current
- Played an integral role in promoting club activities, including organizing events and recruiting participants.
- Utilized social media platforms to effectively market club events and engage with the community.
- Leveraged marketing principles to enhance the visibility and appeal of club initiatives, contributing to increased participation and interest.
Cashier/Server/Host Manager
Diners 2+1
Pittsburgh, PA
01.2021 - 12.2021
- Execute efficient and accurate money transactions utilizing designated point-of-sale systems, ensuring precision and adherence to established protocols.
- Manage incoming phone calls and oversee reservation management, effectively coordinating seating arrangements and optimizing restaurant capacity.
- Demonstrate resilience and composure in high-pressure situations, delivering exemplary service with enthusiasm and efficiency.
- Foster open communication and collaboration with supervisors and team members, working cohesively to address customer needs and uphold service standards, thus ensuring optimal guest satisfaction.
Education
Bachelor of Science - Applied Mathematics
University of Pittsburgh
Pittsburgh, PA12-2023
Skills
- Online Advertising
- Shipping Coordination
- Merchandising Strategies
- Digital Marketing
- Data Analysis
- Microsoft
- Communication
- Teamwork
- Customer Relationship Management
- Interpersonal Skills
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Nail Technician
Nail Studio II
12.2022 - Current
Self-Employed Online Store Manager
Social Platform
08.2022 - Current
Volunteer
Murder mystery game Club
06.2021 - Current
Cashier/Server/Host Manager
Diners 2+1
01.2021 - 12.2021
Bachelor of Science - Applied Mathematics
University of Pittsburgh
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