Erik Williams
Tigard,OR
Summary
Professional manager with strong background in e-commerce. Skilled in inventory management, customer service, and digital marketing. Known for fostering team collaboration and delivering measurable outcomes. Adaptable and reliable with focus on driving business growth through strategic planning and execution.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
29
29
years of professional experience
Work History
Online Store Manager
K Dub Products
McMinnville, OR
07.2015 - Current
- Managed daily operations of online store, ensuring smooth order processing and fulfillment.
- Developed and implemented marketing strategies to increase product visibility and customer engagement.
- Analyzed sales data to identify trends, inform inventory decisions, and optimize product offerings.
- Coordinated with suppliers to maintain optimal stock levels and ensure timely delivery of products.
- Oversaw customer service initiatives, resolving issues to enhance user satisfaction and retention rates.
- Utilized e-commerce platforms and tools for performance tracking, reporting, and process improvement.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Launched a successful email marketing campaign that resulted in increased repeat purchases from existing customers.
Network Administrator
Los Alamos National Laboratory
Los Alamos, NM
09.2003 - 11.2008
- Configured and maintained network infrastructure to ensure optimal performance and reliability.
- Monitored network traffic and identified vulnerabilities to enhance security protocols.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
Log Truck Driver
Eddy Logging
Willamina, OR
02.1999 - 06.2003
- Operated log truck to transport timber safely from harvesting sites to processing facilities.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of deliveries and vehicle maintenance for regulatory compliance.
- Trained new drivers on equipment operation and safety procedures, fostering team knowledge sharing.
- Demonstrated ability to operate specialized logging equipment such as loaders and skidders when necessary for loading operations.
- Safely transported logs from harvest locations to mills or storage facilities, adhering to weight limits and regulations.
Gen Manager
Certified Merchant Services
Beaverton, OR
07.1997 - 01.1999
- Managed daily operations to ensure optimal service delivery and client satisfaction.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Collaborated with sales teams to align service offerings with client needs and market trends.
- Mentored junior staff, fostering a collaborative environment focused on professional growth and development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma -
Home School
Sandy, OR06-1993
Skills
- Merchandising strategies
- Shipping coordination
- Budget planning
- Online advertising
- Supplier negotiations
- E-commerce strategy
- Returns management
- Appointment scheduling
- Digital marketing
- Inventory management
- Staff coaching
- Project management experience
- Loss prevention
Timeline
Online Store Manager
K Dub Products
07.2015 - Current
Network Administrator
Los Alamos National Laboratory
09.2003 - 11.2008
Log Truck Driver
Eddy Logging
02.1999 - 06.2003
Gen Manager
Certified Merchant Services
07.1997 - 01.1999
High School Diploma -
Home School