Summary
Overview
Work History
Education
Skills
Activities and Awards
Timeline
Generic

Yanson Arline

Austin,Texas

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

Overview

6
6
years of professional experience

Work History

Cashier Sales Representative

HEB Grocery Store
05.2023 - Current
  • Provided friendly, efficient, and accurate service, ensuring a positive shopping experience for customers in a fast-paced retail environment
  • Achieved a customer satisfaction score of 95% based on feedback surveys, contributing to a positive shopping experience and fostering customer loyalty
  • Assisted customers with inquiries and product selections, resulting in a 20% increase in upsell opportunities through effective communication and product knowledge.

Customer Service Representative

Bed Bath and Beyond
09.2018 - 01.2023
  • Managed returns and exchanges efficiently, ensuring compliance with company policies while maintaining a positive customer experience
  • Utilized point-of-sale systems to process transactions accurately, handle cash, and maintain a balanced register.

Floor Operations Assistant

Bed Bath and Beyond
09.2018 - 01.2023
  • Supported the execution of merchandising plans, including setting up promotional displays and seasonal setups, in alignment with company directives
  • Handled the training of new associates on store operations, customer service standards, and best practices.

Shipping and Receiving Specialist

Bed Bath and Beyond
09.2018 - 01.2023
  • Received, inspected, and processed incoming inventory shipment, ensuring accuracy and quality standards were met
  • Improved receiving efficiency by 30% through implementation of streamlined processes and teamwork
  • Utilized inventory management systems to update stock levels and track product movement, ensuring timely availability for sales floor replenishment.

Merchandise Associate

Bed Bath and Beyond
09.2018 - 01.2023
  • Organized and restocked merchandise on the sales floor, maintaining visual standards and product placement to enhance the shopping experience.

Sales Floor Associate

Bed Bath and Beyond
09.2018 - 01.2023
  • Acquired and maintained comprehensive product knowledge to effectively communicate features and benefits, leading to improved upselling and cross-selling opportunities
  • Collaborated with team members to achieve monthly sales targets, contributing to a 15% increase in store revenue during my tenure.

Education

The University of Texas At San Antonio
San Antonio, Texas
05.2025

Skills

  • Proficient in using data analysis tools and resources (Excel, Powerpoint, Word, Outlook)
  • Strong verbal and written communication skills
  • Ability to work collaboratively in team settings and making contributions and initiative
  • Exceptional analyzing skills to problem solve, evaluate and implement effective solutions
  • Effective time management skills in fast-paced environments
  • Flexibility in changing environments and diverse projects

Activities and Awards

  • National Sorority of Phi Delta Kappa Treasury Member (06/01/16 - 06/01/19)
  • Gertrude Robertson Scholarship Award for Outstanding Academic Achievement (04/01/19)
  • NAACP Academic, Cultural, Technological & Scientific Olympics Austin Area Drawing Competition: Olympian Achievement in the area of drawing award (04/01/19)
  • Certificate of Appreciation: Mt. Zion Baptist Church Jr. Ushers (04/01/19)

Timeline

Cashier Sales Representative

HEB Grocery Store
05.2023 - Current

Customer Service Representative

Bed Bath and Beyond
09.2018 - 01.2023

Floor Operations Assistant

Bed Bath and Beyond
09.2018 - 01.2023

Shipping and Receiving Specialist

Bed Bath and Beyond
09.2018 - 01.2023

Merchandise Associate

Bed Bath and Beyond
09.2018 - 01.2023

Sales Floor Associate

Bed Bath and Beyond
09.2018 - 01.2023

The University of Texas At San Antonio
Yanson Arline