Yao Guo
Vancouver,WA
Summary
Dynamic and results-driven professional with extensive experience at Ilani Casino, excelling in cash handling and customer service. Proven ability to enhance guest satisfaction through effective problem resolution and interpersonal relationship building. Recognized for reliability and teamwork, consistently maintaining high standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Slot Attendant
Ilani Casino
08.2024 - Current
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
Table Games Floor Supervisor
Ilani Casino
02.2023 - 07.2024
- Supervised daily operations of table games, ensuring compliance with gaming regulations.
- Trained and mentored new dealers on game rules and customer service standards.
- Resolved customer disputes efficiently, enhancing guest satisfaction and loyalty.
Table Games Dealer
Ilani Casino
02.2019 - 01.2023
- Dealt various table games, ensuring compliance with established rules and procedures.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Kitchen Manager
Mochi Group
05.2018 - 01.2019
- Managed daily kitchen operations, ensuring compliance with health and safety standards.
- Supervised food preparation and cooking processes for efficiency and quality.
- Coordinated inventory management, reducing waste through effective stock control practices.
Education
Associate Degree - Human Resources Management
Jilin Normal University
Jilin, China06-2014
Skills
- Quick learner
- Reliability and punctuality
- Cash handling proficiency
- Interpersonal relationship building
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Slot Attendant
Ilani Casino
08.2024 - Current
Table Games Floor Supervisor
Ilani Casino
02.2023 - 07.2024
Table Games Dealer
Ilani Casino
02.2019 - 01.2023
Kitchen Manager
Mochi Group
05.2018 - 01.2019
Associate Degree - Human Resources Management
Jilin Normal University