Yao Li
Hutto,TX
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Flexible learner and highly motivated to succeed in novel job environments of all types.
Overview
13
13
years of professional experience
Work History
Sales Associate
Spec's Wines, Spirits & Finer Foods
07.2021 - 06.2025
- Assisted customers in product selection, product education enhancing overall shopping experience. Became a trusted resource by building deep customer relationships and earning their confidence.
- Developed and maintained extremely high level of knowledge of product, current trends, and technical details and history to provide informed recommendations.
- Managed inventory storage and stocking presentation to maximize effectiveness and efficiency.
- Collaborated with team members, distributors, and third party tasters to maintain store organization and product displays.
- Interfaced with brand representatives to facilitate team member education and increase sales and customer engagement.
- Assisted customers with navigating membership programs, including signups and troubleshooting.
Multimedia Specialist
Pearson
02.2018 - 06.2020
- Developed illustrated and animated content for standardized state testing materials, conforming to state audio/visual accessibility regulations.
- Maintained knowledge of industry-specific art tools and techniques to ensure asset functionality across evolving platforms.
- Collaborated with cross-functional teams to streamline multimedia production workflows and improve project timelines.
- Managed digital asset libraries, ensuring organization and easy retrieval of resources for team members.
Veterinary Assistant
Banfield Animal Hospital
01.2017 - 02.2018
- Provided compassionate care for animals, ensuring comfort and safety during examinations and procedures.
- Assisted veterinarians during wellness and surgical procedures, maintaining sterile environments and preparing necessary instruments.
- Educated pet owners on proper animal care, nutrition, and vaccination schedules to promote overall health.
- Managed client expectations and communication in fast-paced and stressful environments.
- Engaged in training from industry leaders in protocol and pharmaceutical knowledge.
- Provided thorough and comprehensive charting and notation of client communication for record-keeping an corporate documentation.
Graphic Artist
Pearson
11.2014 - 03.2016
- Contributed digital art assets to evolving state contracts for standardized testing materials.
- Learn and function between teams of artists and develop familiarity with shifting asset-management software systems.
- Participate in team training events and critique sessions to promote cohesion and stylistic consistency and improve workflow.
Graphic Designer
The Rosen Group
10.2013 - 05.2014
- Generated ads and graphics for publication in regular newsletter
- Worked as part of a larger production team to produce work in a timely fashion, adjusting to account needs
- Helped support and organize annual trade show "American Made Show" at Philadelphia Expo Center, Spring 2014
Marketing Assistant
Baltimore Sun Media Group
09.2012 - 07.2013
- Created ad content and assembled monthly coupon-book, including designing covers and layouts.
- Interfaced with Sun-Insider members, including coordinating contest-winners with on-site press at local concerts and advance movie screenings.
- Assisted head of Sun Insider program in coordinating with local businesses.
Education
Bachelor of Arts - Illustration
Maryland Institute College of Art
Baltimore, MDSkills
- Exceptional customer service and sales abilities
- Deep technical knowledge of spirits and wines
- Client education and communication
- Illustration and Design
Timeline
Sales Associate
Spec's Wines, Spirits & Finer Foods
07.2021 - 06.2025
Multimedia Specialist
Pearson
02.2018 - 06.2020
Veterinary Assistant
Banfield Animal Hospital
01.2017 - 02.2018
Graphic Artist
Pearson
11.2014 - 03.2016
Graphic Designer
The Rosen Group
10.2013 - 05.2014
Marketing Assistant
Baltimore Sun Media Group
09.2012 - 07.2013
Bachelor of Arts - Illustration
Maryland Institute College of Art