Yao-Seko Amedodzi

• Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
• Managed crisis communication, mitigating negative publicity during high-profile incidents.
• Spearheaded rebranding initiative, aligning visual identity with company values and strategic direction.
• Optimized email marketing campaigns for improved open rates, click-throughs, and conversions.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.

• Facilitate cold and warm calls to prospective leads
• Schedule and follow through calls with leads and current customers
• Source and work customer referrals
• Inform leads and customers of current promotions and discounts
• Track all sales, complaints, status reports
• Develop and sustain long-lasting relationships with customers
• Perform other duties as instructed by the Operations Assistant

Togocom, Orange-MTN Ivory Coast, Orange-Mali, Orange Senegal, Orange Gabon, Zamani-Niger, Orange Burkina Faso, Orange Cameroon Radio Sites Installation & Optimization Projects, Mobiles Networks 2G/3G/4G/5G

• Supervise all the company's projects in the several sectors as Radio and Civil Engineering, Telecom, Electricity, Solar Energy, IT in several countries such as: Togo, Mali, Ivory Coast, Guinea Bissau, Niger, Senegal, Angola, Cameroon, Gabon etc...
• Define or reorient new strategies for the company in terms of innovation and projects.
• Establish research and development programs and provide ideas for new products and processes.
• Optimizing processes, researching or creating new methodologies, new tools, value for money, compliance with standards, work to be undertaken...
• Coordinate product development in accordance with quality, safety and environmental regulations.
• Develop the technical skills of the technical staff, taking into account developments and the competition, and enable its staff to support these changes.
• Plan team training, etc.
• Ensuring and/or managing a technological watch of the services provided.
• Establishing and maintaining relationships with the company's technical partners.
• Ensuring that commitments to partners or clients are respected…

• Provided project leadership in dynamic technology-driven environment with multiple priorities.

Orange Mali-Nokia Project, Radio Optimization (Mobiles Networks 2G/3G/4G)

• Coordination of activities throughout the project
• Carrying out Drive Test activities and managing the teams deployed and the technicians
• Generating SVR for each 2G/3G/4G site with the required KPIs & thresholds for all types of reports (Initial Tuning, New Site, Before/After Swap)
• 2G, 3G, LTE DT analyses and Post processing.
• Analysis and detection of radio problems (Cross sectors, Interference, coverage, Handover failure, Call drop, Call setup failure, Missing neighbors)
• Management of Customer complaints
• Advanced analysis of Drive Test measurements and proposal of solutions to improve the quality of service
• Monitoring and analysis of 2G/3G/4G performance indicators of sites before and after modernization
• Participation in action plans to optimize Quality of Service
• Proposing solutions for the improvement of performance indicators (KPI)
• Preparation and execution of daily and weekly quality of service reports
• Participation in operational, financial and project management follow-up meetings

• Achieved recognition for excellence in project management through successful completion of high-profile projects.
• Coordinated development and deployment of major software release, ensuring alignment with customer needs and business goals.
• Worked with Tems™ , Xcal-Accuver, Nemo Handy, Actix Analysis, Scanner PCTEL Seegull Ex+, RF Antenna, Scanner Rohde&Schwarz, Spectrum Analyzer, Google Earth, MapInfo etc...

Togocel Togo-Orange Ivory Coast- Sonatel Senegal- Orange Mali (Alcatel-Nokia Project, Radio Optimization, Mobiles Networks 2G/3G)

• Carrying out Drive Test 2G/3G measurements
• Analysis of Drive Test 2G/3G measurements
• Reporting of Drive Test 2G/3G measurements
• Customer Complaint Management

• Analysis of KPIs, investigation and improvement of network quality problems.
• Worked with Tems™ , Xcal-Accuver, Nemo Handy, Actix Analysis, Scanner PCTEL Seegull Ex+, RF Antenna, Scanner Rohde&Schwarz, Spectrum Analyzer, Google Earth, MapInfo etc...

• Management and maintenance of IT installations

• Technical Support and Maintenance of Biometrics Electoral Kits

• Operated varied hand and power tools to complete repairs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.