Yaoska George
Miami,FL
Summary
Results-driven manager with a proven track record in team leadership and process improvement. Skilled in customer service and staff development, consistently enhancing operational efficiency and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Manager
Clsc
11.2016 - Current
- Led team in implementing process improvements, enhancing operational efficiency and service delivery.
- Developed training programs for staff, fostering skill development and knowledge sharing.
- Managed project timelines and resource allocation to ensure successful project completion.
- staff scheduling
- implementing staff protocols and patients satisfaction
- payrolls ,
handling pt complaints and staff complaint
ecw , microsoft worls , micro sof excel, google doc, refferal coordinator specialist
bilangual
Manager
ALF PAVILLIAN
02.2008 - 10.2016
Assisted in scheduling patient appointments and managing care plans. Supported insurance verification processes to ensure coverage. Coordinated communication between patients and healthcare providers.
- Accomplished multiple tasks within established timeframes.
Education
Associate of Science - HEALTHCARE
Miami Dade College
Miami, FL01-2008
High School Diploma -
NORTH MIAMI SENIOR HIGH
North Miami, FL06-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Cross-functional teamwork
- Shift scheduling
- Safety procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of CLSC staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Clsc
11.2016 - Current
Manager
ALF PAVILLIAN
02.2008 - 10.2016
Associate of Science - HEALTHCARE
Miami Dade College
High School Diploma -
NORTH MIAMI SENIOR HIGH