Yaqeen Azzawi
Summary
Aspiring Physician Assistant with a Bachelor of Science in Health Sciences, certified pharmacy technician credentials, and hands-on healthcare experience. Eager to gain admission to a Physician Assistant program to enhance clinical knowledge and foster compassionate patient care skills. Committed to delivering empathetic, evidence-based care to diverse communities while embracing lifelong learning in the medical field. Passionate about making a meaningful impact in patients\' lives through dedicated service and continuous professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Health MD Urgent Care
12.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Pharmacy Technician
CVS
07.2022 - 01.2025
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
EMT
07.2023 - 09.2023
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Customer Service
Big Y
06.2021 - 02.2022
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Conducted customer service training sessions for new team members.
- Maintained relationships with clients through punctuality and excellent customer service.
- Collaborated with customer service personnel to optimize outbound efforts.
- Developed customer service scorecards to measure customer service performance.
- Developed and implemented strategies to deliver quality customer service.
Education
Bachelor's - Pre-Physician Assistant, Health Sciences
Western New England University
1215 Wilbraham Rd, Springfield, MA 0111901.2025
High School -
East Longmeadow High School
East Longmeadow, MA01.2021
Skills
- Bilingual: Fluent in Arabic and English, enhancing communication with diverse patient populations
- Excellent interpersonal and professional communication skills
- Strong multitasking abilities in high-pressure healthcare environments
- Quick learner with a commitment to continuous growth and education
- Certified Pharmacy Technician (CPhT) with medication management experience
- Certified Immunizer with patient-facing healthcare experience
- CPR Certified, with a focus on patient safety and emergency response
- Check-in coordination
- Phlebotomy
- Intake control
Certification
- CMA - Certified Medical Assistant
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Medical Assistant
Health MD Urgent Care
12.2023 - Current
EMT
07.2023 - 09.2023
Pharmacy Technician
CVS
07.2022 - 01.2025
Customer Service
Big Y
06.2021 - 02.2022
Bachelor's - Pre-Physician Assistant, Health Sciences
Western New England University
High School -
East Longmeadow High School
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