Yara Becerra
San Jose,CA
Summary
Graduate in the field of Psychology and Justice Studies seeking to put unique and valuable personal, occupational, and educational skills to use. I possess a strong passion for social justice, mental health, and helping others. Extensive background servicing individuals of varying demographics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Technician
Roman Empire Agency
11.2023 - Current
- Provide one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Enhance client progress by implementing individualized behavior intervention plans.
- Assist in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promote positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Improve client communication skills through the use of evidence-based practices and techniques.
- Implement crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Maintain detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Work as part of collaborative team to address changing needs of children and families.
- Develop strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
Bra Fitting Specialist
Victoria’s Secret
10.2016 - 09.2021
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
Customer Service
Target
11.2013 - 10.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and answered constant flow of customer calls with minimal wait times courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responded to customer requests for products, services, and company information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor Of Arts - Psychology With A Minor in Justice Studies
San Jose State University
San Jose, CA05.2023
Skills
- Decision-Making
- Critical Thinking
- Empathy and Patience
- Strong Communication and Interpersonal Skills
- Cultural sensitivity
- Data collection
- Behavior modification techniques
- Adaptable and Flexible
- Friendly and Helpful
- Relationship Building
- Customer Needs Assessment
- Organization
- Honest and Dependable
- Reliable and Responsible
Certification
- CPR/AED/First-Aid Certified: National CPR Foundation
Accomplishments
- Roman Empire Agency Certificate - Team Leader Award
- Roman Empire Agency Certificate - Most Creative Social Group
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Behavior Technician
Roman Empire Agency
11.2023 - Current
Bra Fitting Specialist
Victoria’s Secret
10.2016 - 09.2021
Customer Service
Target
11.2013 - 10.2016
- CPR/AED/First-Aid Certified: National CPR Foundation
Bachelor Of Arts - Psychology With A Minor in Justice Studies
San Jose State University
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