Yara Elias
Dedham,MA
Summary
College graduate with a solid academic background and over 5+ years of proven work experience across various roles. Possesses a strong track record of achieving results and overcoming challenges. Skilled in Marketing, sales, and finance. Excited to leverage academic achievements and professional experience to contribute effectively in business industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Marriott
Newton, MA
07.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
International Concierge
Marriott
Newton
03.2022 - 06.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Sales Manager
Wayland Automotive
Wayland
04.2020 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Masters Of Business - Finance
University of Boston Massachusetts
Boston Bachelor Of Arts - Business Administration
Nichols College
Dudley 05.2024
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Administrative Support
- File Management
- Office Management
- Effective Planning
- Marketing
- Foreign Languages
- Corporate Branding
- Problem-Solving
- Data Entry
- Data Confidentiality
- Strategic Planning
Certification
Bloomberg
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent
Marriott
07.2022 - Current
International Concierge
Marriott
03.2022 - 06.2022
Sales Manager
Wayland Automotive
04.2020 - 03.2022
Masters Of Business - Finance
University of Boston Massachusetts
Bachelor Of Arts - Business Administration
Nichols College