Deadline-oriented professional with experience coordinating drivers, clients, and transaction workflows. Strong in customer relations, teamwork, and critical decision-making. Focused on maintaining compliance, improving service reliability, and supporting smooth daily operations.
Work History
Truck Dispatcher
9 Years 2 Months
Martinez Trucking Logistic | 02.2014 - 04.2023
Coordinated daily driver dispatch, aligning loads with delivery windows and equipment availability.
Monitored shipment status, proactively resolving delays and rerouting trucks to maintain service commitments.
Assigned routes using dispatch software, balancing workload, fuel efficiency, and driver hours compliance.
Communicated load details clearly to drivers, brokers, and customers to support on-time deliveries.
Real Estate Assistant
2 Years 9 Months
Top Choice Mortgage | 04.2011 - 01.2014
Coordinated loan and property documentation for timely processing and closing readiness.
Prepared transaction files, verifying accuracy of disclosures, contracts, and supporting records.
Managed client communications, responding to inquiries and directing requests to appropriate team members.
Scheduled appointments, inspections, and follow-up tasks to maintain workflow continuity.
Collaborated with loan officers, agents, and escrow teams to streamline closing activities.
Maintained efficient office operations by handling errands and administrative functions.
Lead Barista
3 Years 8 Months
Starbucks | 05.2007 - 01.2011
Led baristas through peak service, maintaining efficient beverage preparation and customer flow.
Monitored quality, ensuring consistent beverage presentation, accuracy, and store standards.
Trained new partners on espresso standards, drink recipes, and register procedures.
Coordinated daily station setup, restocking, and equipment readiness for smooth operations.
Supported store cleanliness by following sanitation procedures and food safety expectations.
Resolved customer concerns promptly while maintaining friendly, professional service.
Cashier
2 Years 8 Months
100% Hand Car Wash | 09.2004 - 05.2007
Processed cash, card, and digital payments accurately at point of sale.
Balanced cash drawer and resolved payment discrepancies with precision.
Greeted customers promptly, explaining wash packages and pricing to enhance service experience.
Issued receipts and maintained organized transaction records for daily reconciliation.
Addressed customer questions and complaints professionally, contributing to positive service outcomes.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.