Johneaqua Moore
Mesa,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Truck Dispatcher
RPD Trucking
6420 W Buckeye Rd Phoenix, AZ 85043 United States
05.2023 - 04.2024
- Communication: Answering calls from drivers, shippers, and brokers, and communicating with customers to provide shipping details and delivery time estimates
- Scheduling: Coordinating truck driver schedules and routes, and planning freight pickups and deliveries
- Tracking: Monitoring truck drivers' progress and logs, and keeping track of equipment availability
- Problem-solving: Troubleshooting issues that may arise, and handling customer complaints and inquiries
- Record-keeping: Maintaining records of calls, deliveries, routes, and times, as well as driver's hours and freight information
Customer Service Representative
24-7 Intouch
1302 S Country Club Dr Mesa, AZ 85210 US
02.2020 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Walmart
730 E McKellips Rd Mesa, AZ 85203 United States
09.2016 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Diploma - General Studies
Tempe High School
Tempe, AZ05.2009
Skills
- Conflict Resolution
- Decision Making
- Effective Communication
- Attention to Detail
- Multitasking
- Problem Solving
- Stress Management
- Communication and Interpersonal Skills
- Adaptability
- Professionalism
- Dependable and Reliable
- Problem-Solving
- Positive Attitude
- Customer Service
Timeline
Truck Dispatcher
RPD Trucking
05.2023 - 04.2024
Customer Service Representative
24-7 Intouch
02.2020 - 04.2023
Sales Associate
Walmart
09.2016 - 02.2020
Diploma - General Studies
Tempe High School