Yared Leon
Chicago,IL
Summary
Bilingual nail technician with a proven track record of enhancing customer satisfaction through several years of experience in the food service industry. Expert in product knowledge and conflict resolution, consistently improving service quality through client feedback. Reliable and skilled in multitasking, ensuring a seamless experience. Passionate about delivering exceptional service and fostering positive client relationships for repeat business.
Overview
16
16
years of professional experience
Work History
Nail Technician
Self-employeed
Chicago, IL
06.2019 - Current
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Educated clients on proper nail care techniques.
- Demonstrated knowledge of all products and services offered in the salon.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Utilized customer feedback to improve services offered at the salon.
- Followed health regulations regarding sanitation practices throughout the salon.
- Provided excellent customer service through friendly interactions with clients.
Waitress
La Fogata Grill
Kenosha, WI
03.2009 - 08.2015
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Trained new employees to perform duties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Processed payments accurately using cash registers or POS systems.
Education
GED -
St. Augustine College
Chicago03-2018
Skills
- Customer service
- Sales techniques
- Conflict resolution
- Product knowledge
- Excellent communication
- Reliability
- Multitasking Abilities
Timeline
Nail Technician
Self-employeed
06.2019 - Current
Waitress
La Fogata Grill
03.2009 - 08.2015
GED -
St. Augustine College