Yareimy Marcano
New York,NY
Summary
Compassionate social work assistant with a strong background in client advocacy and crisis intervention. Expertise in developing comprehensive case management plans and collaborating with healthcare professionals to enhance client outcomes, ensuring effective support and resource navigation.
Overview
19
19
years of professional experience
Work History
Benefit Access -Social Worker Assistant, Call Center Representative
Montefiore Hospital
05.2024 - Current
- Assisted clients over the phone and in ACCESS HRA portal to navigate benefit access.
- Collaborated with NYC DSS to troubleshoot and resolve technical issues impacting client benefits.
- Identified and addressed technical difficulties encountered by clients., analyze problems, and resolve issues
- Establish knowledge of DSS protocols and benefit eligibility criteria.
- Answered client inquiries and worked with a team of four to maintain zero-wait time for assistance.
Case Manager
Neighborhood Shopp
01.2024 - 05.2024
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with agencies, community organizations, and healthcare professionals to enhance client support and access to resources.
- Monitored client progress and tracked services to facilitate timely crisis interventions.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Conducted wellness home visits to assess client health and provide support.
- Created comprehensive discharge plans to transition clients to appropriate service providers in community.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to foster client healing and empowerment.
- Executed various administrative tasks to support team operations.
Intake Worker
Neighborhood Shopp
01.2023 - 01.2024
- Assessed clients' needs and determined eligibility for intake services.
- Answered phone calls and provided new clients with required paperwork to initiate services.
- Maintained accurate client records to ensure reliable reference and effective communication.
- Completed intake assessment forms and filed client charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Cultivated relationships with community agencies to facilitate timely service referrals.
- Assisted social service clients in effectively navigating available resources.
Child Care Provider
Schneider Family
10.2019 - 12.2022
- Delivered safe and efficient childcare services to two children ages 6 and 9.
- Supervised children, fostering a safe and nurturing environment for their growth.
- Monitored activities and ensured safety and well-being.
- Assisted with homework, promoting academic success and understanding.
- Managed light housekeeping and errands, ensuring children’s needs were met efficiently.
Crime Victim Advocate
Safe Horizon
03.2018 - 09.2019
- Guided victims in identifying and addressing critical safety concerns to enhance their protection.
- Created safety plans to best meet victims' needs.
- Informed victims of their rights and options.
- Advocated for clients' needs within the justice system to ensure their rights were upheld.
- Accompanied clients to court.
- Conducted home visits to ensure safety.
- Liaised with members of the justice system.
- Assisted victims who walked into the precinct seeking help.
- Supported team operations by executing various tasks to maintain workflow efficiency.
Assistant Teacher
Hudson View Playgroup
05.2016 - 06.2018
- Utilized diagnostic assessment data and student files to establish targeted instructional goals.
- Created and led a guided reading group of five students, fostering improved reading comprehension and engagement.
- Co-taught reading and writing to nine students, enhancing their literacy skills and strategies.
- Facilitated interactive reading sessions that taught comprehension monitoring strategies to students.
- Implemented a writer's workshop into the classroom to teach personal narratives.
Interpreter
Strive
03.2012 - 03.2015
- Translated official documents to be disseminated to residents, applicants and the public accurately from English to Spanish.
- Reviewed and provided feedback on translated material from vendors and NYCHA staff to ensure clarity and cultural relevance.
- Edited documents for accuracy, grammar, style, and consistency in English and Spanish, enhancing overall quality of communications.
- Collaborated with team members to develop standardized terminology and glossary database in Spanish, improving translation consistency across projects.
Dental Assistant / Secretary
Big Apple Dental
05.2007 - 12.2011
- Explained clinical procedures to patients.
- Educated patients on available dental services to enhance their understanding and options.
- Assisted dentist with procedures.
- Guided patients in completing medical forms to ensure accurate information.
- Executed various administrative tasks to support smooth team operations.
- Performed various administrative tasks to support office operations.
Education
Bachelor of Science - Sociology
SUNY Old Westbury
Jericho, NYSkills
- Case management
- Intake assessment
- Crisis intervention
- Crisis Management
- Trauma-informed care
- Client advocacy
- Community collaboration
- Highly organized
- Time management
- Problem solving
- Interpersonal communication
- Leadership
Timeline
Benefit Access -Social Worker Assistant, Call Center Representative
Montefiore Hospital
05.2024 - Current
Case Manager
Neighborhood Shopp
01.2024 - 05.2024
Intake Worker
Neighborhood Shopp
01.2023 - 01.2024
Child Care Provider
Schneider Family
10.2019 - 12.2022
Crime Victim Advocate
Safe Horizon
03.2018 - 09.2019
Assistant Teacher
Hudson View Playgroup
05.2016 - 06.2018
Interpreter
Strive
03.2012 - 03.2015
Dental Assistant / Secretary
Big Apple Dental
05.2007 - 12.2011
Bachelor of Science - Sociology
SUNY Old Westbury