YARELI FLORES
DUVALL,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
JB Instant Lawn
06.2018 - Current
- Handled customer inquiries and suggestions professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy.
Restaurant Hostess
Tres Hermanos
08.2014 - 11.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information with a smile.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Customer Service Cashier
Subway
07.2015 - 11.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree -
Lake Washington High School
Kirkland, WA06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Bilingual ( spanish speaking)
- Money handling abilities
- Client Relations
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
JB Instant Lawn
06.2018 - Current
Customer Service Cashier
Subway
07.2015 - 11.2017
Restaurant Hostess
Tres Hermanos
08.2014 - 11.2018
No Degree -
Lake Washington High School
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