Yareliz Nina
Hackensack,NJ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Exquisite Care LLC.
Hackensack , New Jersey
01.2023 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Bergen Charter Highschool
Hackensack, NJ06-2024
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- Complaint resolution
- Information Security
- Paperwork Processing
Certification
- Unarmed Security Officer
- ID: 128891J
- Issued: 09/24/2024
- Expires: 09/24/2026
References
References available upon request.
Timeline
Customer Service Representative
Exquisite Care LLC.
01.2023 - 09.2024
- Unarmed Security Officer
- ID: 128891J
- Issued: 09/24/2024
- Expires: 09/24/2026
High School Diploma -
Bergen Charter Highschool
Similar Profiles
Nadia ReidNadia Reid
Administrator at Keval Exquisite Care, LLC.Administrator at Keval Exquisite Care, LLC.
Fatima WilliamsFatima Williams
Caregiver at 3g Exquisite Support Home CareCaregiver at 3g Exquisite Support Home Care
Marcus DuncanMarcus Duncan
Lawn Care Worker at Exquisite Lawn CareLawn Care Worker at Exquisite Lawn Care