Yarely Nunez-Ramos
North Las Vegas
Summary
Dynamic customer service representative skilled in conflict resolution and effective communication. Proven ability to enhance customer satisfaction through tailored solutions and collaboration across departments. Adaptable customer service professional recognized for strong problem-solving and communication skills. Experienced in building positive customer relationships and resolving complex issues, committed to delivering exceptional service and ensuring customer loyalty. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CINTAS, Professional Uniform and Facility Services
Las Vegas
04.2022 - Current
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs and provide tailored solutions.
- Resolved customer complaints promptly and efficiently.
- Collaborated with other departments to address complex customer issues and deliver effective solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Operations Manager
Kohls Department Store
Las Vegas
03.2015 - 04.2022
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Monitored and improved efficiency of inventory processes to ensure optimal stock levels and reduce waste.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented policies and standard operating procedures to enhance customer service quality and operational efficiency.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented time management strategies to optimize workflow and enhance productivity across all departments.
- Managed scheduling, training and inventory control.
- Supervised freight unloading processes to ensure timely and efficient merchandise availability.
Beauty Advisor
Kohls
Las Vegas
03.2013 - 05.2015
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Created a positive shopping experience for each customer through effective communication skills.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Suggested complementary products based on guest interests or items selected for purchase.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV05-2009
Skills
- Customer relationship management
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
- Inventory control
- Critical thinking
- Client engagement
- Strong teamwork
- Product knowledge
- Retail sales customer service
- Multitasking and organization
- Service upselling
- Credit card payment processing
- Complaint resolution
Timeline
Customer Service Representative
CINTAS, Professional Uniform and Facility Services
04.2022 - Current
Operations Manager
Kohls Department Store
03.2015 - 04.2022
Beauty Advisor
Kohls
03.2013 - 05.2015
High School Diploma -
Desert Pines High School