Yarely Rivera
Berwyn,IL
Summary
Safety-focused aviation professional with airline ramp and passenger service experience. Proven ability to load and unload aircraft, operate ground support equipment, support on-time departures, deliver exceptional customer service, and thrive in fast-paced airport operations. Leadership experience managing teams and operations. Seeking a long-term career with a leading airline.
Overview
2
2
years of professional experience
Work History
Ramp Agent
United Airlines
Chicago, USA
01.2026 - Current
- Load and unload baggage, cargo, and freight while meeting departure deadlines.
- Operate ground support equipment following safety procedures.
- Coordinate with flight crews, dispatch, and gate agents to support on-time performance.
- Maintain excellent safety, teamwork, and attendance.
Customer Service Agent
Spirit Airlines
05.2025 - 11.2025
- Assist passengers with check-in, boarding, baggage, and travel documentation.
- Resolve customer concerns professionally in a high-volume airport environment.
Branch Manager
Blue Horizon Driving Academy
04.2024 - 04.2025
- Managed office operations, staff, recruiting, scheduling, and customer service.
- Trained employees and exceeded enrollment goals.
Education
Esthetics Program -
Tricoci University of Beauty Culture
Barber Program -
Tricoci University of Beauty Culture
High School Diploma -
Skills
- Ramp Operations
- Aircraft Loading & Unloading
- Ground Support Equipment
- Baggage Handling
- Airline Safety
- Customer Service
- Teamwork
- Leadership
- Time Management
- Problem Solving
Timeline
Ramp Agent
United Airlines
01.2026 - Current
Customer Service Agent
Spirit Airlines
05.2025 - 11.2025
Branch Manager
Blue Horizon Driving Academy
04.2024 - 04.2025
Esthetics Program -
Tricoci University of Beauty Culture
Barber Program -
Tricoci University of Beauty Culture