Janelle Tavares
Natick,MA
Summary
Organized Delivery Manager with 7 years of experience the Cannabis Industry. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work.
Successful team supervisor with proven expertise in managing the delivery program, coordinating schedules and team resources to consistently meet customer demands and exceed expectations.
Overview
19
19
years of professional experience
Work History
Delivery Supervisor
BASK Inc.
11.2017 - 10.2024
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of daily shifts.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes.
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
- Coordinated consistent on-time deliveries of damage-free goods.
- Maintained compliance with all local state federal transportation guidelines.
- Supervised delivery staff and general productivity.
- Planned delivery routes according to traffic, weather and types of delivery.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Scheduled regular equipment and fleet maintenance.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Certified Nursing Assistant
Forestview Nursing And Rehabilitation Center
07.2012 - 12.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Conducted patient education on health maintenance and disease prevention.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Certified Nursing Assistant
Bedford Village & Rehabilitation Center
01.2006 - 01.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Educated patients and family members on caregiving techniques to better support themselves and their loved ones at home after discharge from the facility.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Education
Associate of Applied Science - Nursing
Bristol Community College
Fall River, MA11-2006
High School Diploma -
New Bedford High School
New Bedford, MA06-2006
Skills
- Safety protocols and procedures
- Customer interaction
- Route planning expertise
- Metric use
- Documentation & recordkeeping
- Truck dispatching
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Warehouse Operations
- Cargo unloading
- Team building
- Strategic Planning
- Client coordination
- Documentation preparation
- Time management abilities
- Pickup arrangements
- Communication Skills
- Customs regulations
Timeline
Delivery Supervisor
BASK Inc.
11.2017 - 10.2024
Certified Nursing Assistant
Forestview Nursing And Rehabilitation Center
07.2012 - 12.2022
Certified Nursing Assistant
Bedford Village & Rehabilitation Center
01.2006 - 01.2015
Associate of Applied Science - Nursing
Bristol Community College
High School Diploma -
New Bedford High School
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