Summary

Overview

Work History

Education

Skills

Timeline

Craig Owens

Springfield,MO

Summary

Efficient agent with demonstrated success in coordinating and managing transport goods. Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements. Team-oriented and committed to improving efficiency.

Overview

23

23

years of professional experience

Work History

Delivery Supervisor

Pepsi

09.2000 - Current

Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
Worked with vendors to schedule weekly deliveries.
Coordinated consistent on-time deliveries of damage-free goods.
Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
Coordinated efficient routes and schedules for 25-driver team.
Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Planned delivery routes according to traffic, weather and types of delivery.
Supervised delivery staff and general productivity.
Managed resources effectively to avoid unnecessary delivery delays.
Supported customers via telephone, email and at sites to handle escalations and product concerns.
Fielded customer questions and complaints and rectified issues.
Engaged customers to discuss business needs and explore opportunities to increase sales.
Integrated new technologies and best practices to improve delivery management.
Oversaw delivery portfolio encompassing Springfield, MO with 800+ deliveries per week.

Education

Associate of Arts - Business

Ozarks Technical Community College

Springfield, MO

05.2002

Skills

Valid Driver's License
Protocols and Procedures
Equipment Inspection
Route Planning
Driver Monitoring

Team Supervision
Accurate Documentation
Fleet Dispatching
Safety Procedures

Timeline

Delivery Supervisor

Pepsi

09.2000 - Current

Associate of Arts - Business

Ozarks Technical Community College