Yargelis Marquez Castillo
Orlando,FL
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at Alliance One. Expert in customer service and problem-solving, I excel in critical thinking and computer proficiency. Successfully managed high-stress situations, boosting satisfaction and efficiency. Achieved notable increases in repeat business through exceptional service and effective conflict resolution.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alliance One
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed an average of 50+ calls per day from customers
Manager's Assistant
Big Blondes LLC
04.2022 - 09.2023
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Monitored and managed social media accounts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Brand Ambassador
Forever 21
10.2021 - 04.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Provided exceptional customer service to drive satisfaction.
Education
Associate of Arts - Environmental Science
Valencia College
Orlando, FL05.2025
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Microsoft Outlook
- Appointment Scheduling
- Documentation
- Administrative Support
- Data Collection
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Alliance One
03.2024 - Current
Manager's Assistant
Big Blondes LLC
04.2022 - 09.2023
Brand Ambassador
Forever 21
10.2021 - 04.2022
Associate of Arts - Environmental Science
Valencia College
High School Diploma -
Dr. Phillips High School
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