Yarichely Monteverde

• Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
• Resolved customer inquiries and complaints from multiple channels with moderate supervision.
• Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
• Provided personalized assistance to customers, boosting overall satisfaction and retention rates.

• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Digital x e

• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Sterilized rooms and prepped equipment and instruments for Number procedures daily.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.