Yariel Terrazas
Northlake,IL
Summary
Detail oriented Medical Office Receptionist candidate and BSN nursing student with over two years of experience in high volume, patient and public facing environments. Skilled in front-desk operations including phone management, appointment scheduling, patient registration, follow-up coordination, and accurate documentation. Known for professional communication, discretion, and calm performance in fast-paced settings. Seeking to contribute to an exceptional patient experience while continuing nursing education.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist / Administrative Support
Viper Electrical
08.2023 - 02.2025
- Greeted clients in person and by phone, providing professional and hospitable customer service
- Managed high-volume inbound calls, routed inquiries, and relayed messages per established protocols
- Created accurate, itemized invoices and maintained detailed service documentation
- Conducted follow-up calls regarding appointments, outstanding balances, and service completion
- Verified customer information and updated records to ensure accuracy
- Maintained confidentiality of customer and business information
- Supported daily office operations in a fast-paced, multitasking environment
Server
Old Town Pour House
05.2022 - Current
- Provided continuous monitoring of guest needs in a fast-paced environment
- Responded promptly to requests, safety concerns, and time-sensitive issues
- Demonstrated calm de-escalation during emotionally charged interactions
- Maintained cleanliness and adherence to health and safety standards.
Sales Advisor / Style Advisor
Aritzia
08.2025 - Current
- Delivered high-volume, customer-facing service with professionalism and attention to detail
- Managed multiple client needs simultaneously while maintaining accuracy and efficiency
- Collected payments and processed transactions using POS systems
- Maintained organized, clean, and welcoming front of house environments
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Addison, IL01-2027
Skills
- Front Desk Operations
- Patient & Visitor Greeting
- Telephone Management
- Appointment Scheduling & Follow-Up
- Patient Registration & Demographics Verification
- Payment Collection & POS Systems
- Documentation Accuracy
- HIPAA Awareness
- Proficient Computer & Office Equipment Skills
- Professional Communication
Certification
BLS / CPR – American Heart Association
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Advisor / Style Advisor
Aritzia
08.2025 - Current
Receptionist / Administrative Support
Viper Electrical
08.2023 - 02.2025
Server
Old Town Pour House
05.2022 - Current
Bachelor of Science - Nursing
Chamberlain College of Nursing