Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yarieliz Gonzalez Maura

Tampa,FL

Summary

I am passionate about providing exceptional service to every customer I interact with. I believe that customer service is not just about resolving issues or answering questions, but about building relationships and creating positive experiences that leave a lasting impression. My biggest achievement was graduating from high school and starting college is a significant accomplishment. It is a testament to my hard work, dedication, and perseverance, and it sets the foundation for a bright and successful future.

Overview

4
4
years of professional experience

Work History

BDC Representative

Crystal Tractor & Equipment
Homosassa, Florida
06.2024 - Current
  • Performed data entry into computer systems accurately and efficiently.
  • Provided support to other BDC representatives as needed.
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Managed multiple tasks simultaneously while maintaining accuracy.

Sales Associate

Phonespot
Winter Haven, FL
10.2022 - 02.2024
  • Communicate effectively and professionally with customers, explaining the repair process and providing regular updates on the status of their devices.
  • Promote sales by showcasing available devices and leasing options, explaining the leasing process and assisting customers with their applications.
  • Maintain a clean and organized work environment at all times.

Sales Associate

Rue 21
Davenport, FL
10.2021 - 02.2022
  • Exhibit exceptional customer service, Maintain a clean and well-organized work environment.
  • Display effective communication skills in a professional manner, Provide customer assistance while promoting store merchandise.
  • Manage financial transactions, Demonstrate empathy towards customers, Utilize problem-solving skills, Foster teamwork, Demonstrate emotional intelligence, and demonstrate self-control.

Waitress

La Criolla Cafe & Restaurant
Davenport, FL
03.2021 - 09.2021
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Developed positive relationships with regular customers through friendly conversation.
  • Organized take-out orders efficiently according to customer requests.

Education

High School Diploma -

Haines City Senior High School
Haines City, FL
05.2021

South Technical College
Winter Haven, FL

Ridge Technical College
Winter Haven, FL
05.2021

Skills

  • Bilingual
  • Stocking and Receiving
  • Customer Needs Assessment
  • Product Recommendations
  • Marketing Techniques
  • Retail Experience
  • CRM software
  • Inbound and outbound calls

Timeline

BDC Representative

Crystal Tractor & Equipment
06.2024 - Current

Sales Associate

Phonespot
10.2022 - 02.2024

Sales Associate

Rue 21
10.2021 - 02.2022

Waitress

La Criolla Cafe & Restaurant
03.2021 - 09.2021

High School Diploma -

Haines City Senior High School

South Technical College

Ridge Technical College

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