Brenda Bautista Joffre
Kernersville,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BDC Representative
Ilderton Dodge Jeep & Ram
High Point, NC
11.2020 - 06.2022
- Processed incoming calls, emails, and web chat requests promptly and professionally
- Provided accurate information to customers on products and services offered
- Scheduled follow-up appointments for customers when necessary
- Performed data entry into computer systems accurately and efficiently
- Verified that customer accounts were up to date with all required documents
- Maintained an organized filing system for customer records and documents
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased
- Participated in team meetings to discuss best practices for BDC operations
- Provided support to other BDC representatives as needed
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers
- Followed required scripts and guidelines for inbound and outbound sales calls
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments
Retail Sales Associate
Cricket Wireless
Winston-Salem, NC
12.2018 - 11.2020
- Demonstrated knowledge of store products and services
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts
- Organized displays to attract customers and promote sales
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors
- Processed returned merchandise according to company policies
- Completed transactions in an efficient manner while providing excellent customer service
- Handled customer complaints in a professional manner
- Offered suggestions for additional items that may be of interest to customers
- Promoted special offers and discounts to encourage additional purchases
- Kept informed about new products arriving at the store on a regular basis
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted customers with finding the right product for their needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Production Associate
Artistree Michaels
Kernersville, NC
01.2016 - 10.2018
- Inspected, tested and measured products for conformance to specifications using precision measuring instruments
- Performed in-process inspections of components for defects such as cracks, chips, scratches or other irregularities
- Conducted final inspections on completed products prior to shipment
- Keep work area clean and organized at all times
- Assist coworkers in completing their duties when needed
- Managed cutting machine to complete work
- Performed physical and visual quality control inspections at different stages in process to quickly identify issues
- Completed maintenance such as sharpening or changing blades
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06.2014
Skills
- Appointment Setting
- Sales strategy
- Follow-up calls
- Customer Satisfaction
- CRM Software
- Decision-Making
- Quality Inspection
- Relationship Building
- Team member motivation
- Performance Tracking
- Sales Techniques
- Machining
- Business Development
- Multitasking Abilities
- Goal-Oriented
- Customer Service
- Written communication
- Bilingual
- Scheduling
- Database management
Certification
Driver's License
Languages
Spanish
Native/ Bilingual
Timeline
BDC Representative
Ilderton Dodge Jeep & Ram
11.2020 - 06.2022
Retail Sales Associate
Cricket Wireless
12.2018 - 11.2020
Production Associate
Artistree Michaels
01.2016 - 10.2018
Driver's License
High School Diploma -
East Forsyth High School
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