Jaidy Cruz
The Bronx,NY
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
BDC Representative
Fordham Toyota
The Bronx, New York
10.2019 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Scheduled follow-up appointments for customers when necessary.
- Resolved customer complaints in a timely manner.
- Performed data entry into computer systems accurately and efficiently.
- Verified that customer accounts were up to date with all required documents.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Maintained an organized filing system for customer records and documents.
- Generated reports on sales activities as needed for management review.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Participated in team meetings to discuss best practices for BDC operations.
- Analyzed customer feedback to identify areas of improvement within BDC operations.
Restaurant Hostess
Bridge View Tavern
Tarrytown, NY
09.2019 - 10.2019
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Greeted guests and sat customers at tables or in waiting areas.
Retail Sales Associate
Forever 21
Yonkers, New York
09.2019 - 10.2019
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
Restaurant Hostess
Rivermarket Bar And Kitchen
Tarrytown, New York
08.2019 - 09.2019
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Education
High School Diploma -
Educare
Dominican Republic06-2019
High School Diploma -
Palisade Preparatory School
Yonkers, NYSkills
- Goal-Oriented
- Appointment Setting
- Performance Tracking
- Follow-up calls
- Organizational Skills
- Goal Setting
- Strategic Planning
- Self Motivation
- Customer Satisfaction
Timeline
BDC Representative
Fordham Toyota
10.2019 - Current
Restaurant Hostess
Bridge View Tavern
09.2019 - 10.2019
Retail Sales Associate
Forever 21
09.2019 - 10.2019
Restaurant Hostess
Rivermarket Bar And Kitchen
08.2019 - 09.2019
High School Diploma -
Educare
High School Diploma -
Palisade Preparatory School