Brenda Bautista-Joffre
Kernersville,NC
Summary
BDC Representative focused on assisting potential customers determine their vehicle needs and scheduling them with a test-drive appointment. Proactive approach to sales by open communication and vast knowledge of vehicle specifications.
Overview
4
4
years of professional experience
Work History
BDC Representative
Ilderton Dodge Jeep & Ram
High Point, NC
11.2020 - 06.2022
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Scheduled follow-up appointments for customers when necessary.
- Performed data entry into computer systems accurately and efficiently.
- Verified that customer accounts were up to date with all required documents.
- Maintained an organized filing system for customer records and documents.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Participated in team meetings to discuss best practices for BDC operations.
- Provided support to other BDC representatives as needed.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
Retail Sales Associate
Cricket Wireless
Winston-Salem, NC
02.2021 - 11.2021
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Production Associate
Artistree Michaels
Kernersville, NC
03.2018 - 10.2019
- Inspected, tested and measured products for conformance to specifications using precision measuring instruments.
- Performed in-process inspections of components for defects such as cracks, chips, scratches or other irregularities.
- Conducted final inspections on completed products prior to shipment.
- Keep work area clean and organized at all times.
- Assist coworkers in completing their duties when needed.
- Managed cutting machine to complete work.
- Performed physical and visual quality control inspections at different stages in process to quickly identify issues.
- Completed maintenance such as sharpening or changing blades.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06-2014
Skills
- CRM Software
- Performance Tracking
- Goal-Oriented
- Appointment Setting
- Follow-up calls
- Relationship Building
- Business Development
- Decision-Making
- Sales Techniques
- Serve customers
- Sales strategy
- Customer Satisfaction
- Team member motivation
- Multitasking Abilities
Timeline
Retail Sales Associate
Cricket Wireless
02.2021 - 11.2021
BDC Representative
Ilderton Dodge Jeep & Ram
11.2020 - 06.2022
Production Associate
Artistree Michaels
03.2018 - 10.2019
High School Diploma -
East Forsyth High School
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