Victoria Esposito
South Plainfield,NJ
Summary
Professional in automotive industry with proven results in customer engagement and lead generation. Skilled in communication, CRM systems, and data management. Strong focus on team collaboration and adapting to changing needs. Reliable and capable of driving sales performance and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BDC Representative
Global Auto Mall
North Plainfield, NJ
10.2025 - Current
- Managed inbound and outbound communications, enhancing customer engagement and satisfaction.
- Utilized CRM systems to track and analyze customer interactions, optimizing follow-up strategies.
- Collaborated with sales teams to streamline lead generation processes, improving conversion rates.
- Provided product information and support to customers, facilitating informed purchasing decisions.
Business Development
Woodbridge Ford
Iselin, NJ
01.2024 - 10.2025
- Lead Management & Outreach: Calling, texting, and emailing customers, goal is to always try 3-5 attempts to reach out within the first 24 hours.
- Appointment Setting: Confirming same day/ext day appointments by call/text. Rescheduling no shows. Coordinating with my sales team to ensure customer are greeted promptly.
- Customer Engagement Respond quickly to any inbound inquiries, follow up with unsold showroom traffic. Reconnecting with previous customer, specifically lease retention, and customer with equity who have financed their vehicles.
Business Development
Liccardi CDRM
Green Brook, NJ
06.2022 - 11.2023
- Coordinated scheduling for test drives and appointments, maximizing operational efficiency.
- Assisted in developing training materials for new representatives, fostering team knowledge sharing.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
Assistant Manager
Ferraro’s
Edison, NJ
06.2021 - 06.2022
- Staff Management: Assisted with hiring and training new employees. Scheduling shifts weekly to ensure coverage, supervising that the shift runs properly throughout the day.
- Daily Operations: Monitoring quality of food going out, presentation, and overall service standards. Maintaining inventory levels by tracking stock and ordering supplies.
- Overall Customer Experience: Interacting with customers to ensure satisfaction, addressing complaints and resolving accordingly.
- Financial Support: Cash handling, deposits, and register balancing. Helped support General Manager with overall budgeting and financial reports.
Education
High School - General Academics
South Plainfield High School
01.2010
Phlebotomy Technician - Phlebotomy
E&S Academy
South Plainfield08.2022
Skills
- Communication & Relationship Building
- Goal setting and quota achievement
- Marketing research and competitive analysis
- Customer Satisfaction and loyalty building
- CRM software
- Performance tracking
- Appointment setting
Certification
- E&S Academy
- Certified Phlebotomist
Timeline
BDC Representative
Global Auto Mall
10.2025 - Current
Business Development
Woodbridge Ford
01.2024 - 10.2025
Business Development
Liccardi CDRM
06.2022 - 11.2023
Assistant Manager
Ferraro’s
06.2021 - 06.2022
High School - General Academics
South Plainfield High School
Phlebotomy Technician - Phlebotomy
E&S Academy