Yariliz Garcia
Orlando,FL
Summary
Dynamic Business Office Director with proven expertise in staff training, operations management, and human resources. Successfully developed efficient processes that enhanced productivity and built strong teams to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Business Office Director
Crescent Wood Senior Living
03.2018 - Current
- Developed office policies that promoted a professional atmosphere while also fostering teamwork among staff members.
- Completed bi-weekly payroll for 45+ employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for [Number] employees.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Ensure all associate files are kept within guidelines and requirements to ensure State audits achieve a satisfactory outcome.
- Coordinated office events, seminars and meetings for staff and clients.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Managed a team of administrative professionals, ensuring a high level of productivity and collaboration.
- Directed financial operations, ensuring compliance with regulations and best practices.
- Developed strategic plans to improve resident satisfaction and operational efficiencies.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Evaluated existing processes to identify areas for improvement, then implemented changes accordingly to boost productivity levels.
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data.
- Monitored inventory levels for office supplies; proactively ordering when necessary.
Receptionist
Brookdale-Crescent Wood Senior Living
12.2014 - 03.2018
- Managed front desk operations, ensuring smooth daily functioning and welcoming environment for residents and visitors.
- Coordinated appointment scheduling for residents, optimizing staff time and improving service delivery efficiency.
- Trained new staff on front desk procedures, promoting consistency in service standards across shifts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new residents and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Developed strong relationships with residents and families, fostering a supportive community atmosphere within the facility.
- Assisted Business Office Manager with associate records to ensure state audits achieved a satisfactory outcome.
Education
High School Diploma -
University High School
Orlando, FLSkills
- Staff training and development
- Staff leadership
- Operations management
- Business administration
- Human resources management
- Bilingual; Fluent in Spanish and English
Timeline
Business Office Director
Crescent Wood Senior Living
03.2018 - Current
Receptionist
Brookdale-Crescent Wood Senior Living
12.2014 - 03.2018
High School Diploma -
University High School