Yarima Brenes
Delran,NJ
Summary
I am an enthusiastic, reliable, and hardworking individual who has over 5 years of customer service experience in different companies, I love people and I am a good team player, I love challenges in my life and I am open to learning new tools that get the job done well. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
Work History
Shift Leader
Summerwood
Riverside, NJ
10.2023 - Current
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Supervised and led employees to maintain productivity and customer service levels.
Bank Teller
LAFISE BANCENTRO
01.2020 - 07.2020
- Greeting customers, answering questions and providing information about bank products and services
- Receiving deposits and loan payments, cashing checks, and managing cash, cheques, customer deposits, and withdrawal transactions
- Verifying customer identification, balancing cash drawers, and maintaining accurate records of transactions.
Receptionist
Treecasa Resort - Nicaragua
12.2018 - 12.2019
- Greeting guests on arrival and helping them check-in
- Verifying guest photo ID, payment and assigning rooms
- Dealing with guest queries and providing prompt and professional guest service
- Scheduling guest reservations and maintaining guest records
- Arranging for baggage assistance and helping guests navigate through the hotel.
Customer Service
BAC-Credomatic - Nicaragua
10.2017 - 08.2018
- Providing high-level customer service
- Selling products and services directly to consumers
- Understanding standard bank transactions, as well as common products and services
- Mastering basic math Working with various types of technology and software.
Payroll Supervisor
CASUR S,A. - Nicaragua
11.2014 - 07.2017
- Managing compensation packages using payroll software
- Collecting and verifying timekeeping information for all employees
- Calculating pay according to hours worked incorporating leaves and overtime
- Calculating bonuses and commissions when appropriate Managing and calculating taxes and deductions.
Education
English as a Second Language -
Bucks County Community College
01.2021
Bachelor's Degree in Business Administration -
University Polytechnical of Nicaragua
03.2017
Specialized course in Human Development Management -
National Autonomous University of Nicaragua
Skills
- Microsoft Excel
- Microsoft Word
- English
- Teamwork
- Creative Problem-Solving
- Team Collaboration and Leadership
- Team motivation
- Positive Attitude
- Professional Appearance
- Cash Handling
- Client Service
- Conflict Resolution
- Problem-Solving
Personal Information
Authorized To Work: Authorized to work in the US for any employer.
Languages
- English
- Spanish, Native
Timeline
Shift Leader
Summerwood
10.2023 - Current
Bank Teller
LAFISE BANCENTRO
01.2020 - 07.2020
Receptionist
Treecasa Resort - Nicaragua
12.2018 - 12.2019
Customer Service
BAC-Credomatic - Nicaragua
10.2017 - 08.2018
Payroll Supervisor
CASUR S,A. - Nicaragua
11.2014 - 07.2017
English as a Second Language -
Bucks County Community College
Bachelor's Degree in Business Administration -
University Polytechnical of Nicaragua
Specialized course in Human Development Management -
National Autonomous University of Nicaragua
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