Yarisel Ornelas-Duran
Thornton,Colorado
Summary
Dynamic customer service professional with a proven track record of resolving inquiries and issues in fast-paced environments. Strong collaboration skills foster effective teamwork, driving shared objectives and enhancing overall service delivery. Expertise in addressing escalated customer support concerns with poise and efficiency, ensuring client satisfaction. Consistently positive attitude towards both customers and colleagues contributes to a harmonious workplace and exceptional service experiences.
Overview
2
2
years of professional experience
Work History
Elderly Caregiver
People Care Hs
Pueblo, CO
04.2026 - Current
- Provided companionship and emotional support to enhance clients' daily experiences.
- Assisted with personal care tasks, including bathing, dressing, and grooming for comfort.
- Prepared nutritious meals catering to dietary restrictions and preferences of clients.
- Engaged clients in meaningful activities to promote mental stimulation and social interaction.
- Maintained a clean and safe environment by regularly tidying living spaces.
Restaurant Hostess
Colorado Grille
Del Norte, CO
03.2026 - Current
- Greeted and welcomed guests promptly upon arrival to create a positive atmosphere.
- Managed reservations and seating arrangements using restaurant management software effectively.
- Communicated wait times clearly to guests to set accurate expectations.
- Maintained cleanliness of the host stand and dining area throughout the shift.
- Assisted in managing guest inquiries, complaints, and feedback for continuous improvement.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Customer Service Cashier
The Polished Bean
Monte Vista, CO
01.2025 - 03.2026
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout area throughout the shift.
- Handled cash, credit, and digital payments accurately during transactions.
- Monitored inventory levels and restocked items as needed on the sales floor.
- Trained new cashiers on procedures and customer service best practices.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Representative
The Polished Bean
Monte Vista, CO
01.2025 - 03.2026
- Assisted customers with inquiries regarding products and services.
- Resolved complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the database.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Education
High School Diploma -
Center Virtual Academy
Center, CO12-2025
Skills
- Customer service
- Bilingual
- Effective communication
- Problem resolution
- Sales techniques
- Time management
- Team collaboration
- Strong teamwork
- Cultural awareness
- Prioritization
- Task prioritization
- Cash handling
- Inventory management
- Cooking
- Attention to detail
- Food preparation
- Food plating and presentation
- Focused and disciplined
- Temperature control
- New hire training
- Sanitation
- Order prioritization
- Work good under pressure
- Quick Learner
Languages
Spanish
Professional
Activities and Honors
Build relationships, Communicate, Work out, Go on walks, Socialize
Timeline
Elderly Caregiver
People Care Hs
04.2026 - Current
Restaurant Hostess
Colorado Grille
03.2026 - Current
Customer Service Cashier
The Polished Bean
01.2025 - 03.2026
Customer Service Representative
The Polished Bean
01.2025 - 03.2026
High School Diploma -
Center Virtual Academy