Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yarisleidi Suarez

Jacksonville

Summary

Dynamic customer service professional with proven success at Laxmy’s Carrier Service, enhancing satisfaction and boosting sales revenue. Skilled in quality assurance and payment processing, I excel in managing high call volumes while maintaining professionalism. My commitment to customer service excellence and effective communication fosters positive client relationships.

Overview

7
7
years of professional experience

Work History

Customer Representative

Laxmy’s Carrier Service
07.2021 - 10.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse service options.

Call Center Representative

Pollo Tropical Corporation
02.2020 - 08.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier Team Lead

Ross Dress for Less
08.2017 - 03.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Education

Miami Springs Senior High
Miami, FL

Skills

  • Quality assurance
  • Product or service support
  • Payment processing
  • Customer service excellence
  • Language fluency
  • Typing speed
  • Data management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Representative

Laxmy’s Carrier Service
07.2021 - 10.2024

Call Center Representative

Pollo Tropical Corporation
02.2020 - 08.2020

Cashier Team Lead

Ross Dress for Less
08.2017 - 03.2019

Miami Springs Senior High
Yarisleidi Suarez