Yarislyn Ramos

• Documented customer interactions and transactions for accurate, up-to-date records.
• Completed customer applications and updated records to reflect current information.
• Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
• Assisted customers with completing insurance documents to avoid missed information.
• Assessed customer needs and recommended suitable insurance policies.

Overall, I did Sales, Customer Service, and some policy renewals.

• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Completed customer applications and updated records to reflect current information.
• Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.

Overall, I did Sales, Customer Service, But did not do policy renewals at this job.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Provided primary customer support to internal and external customers.
• Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
• Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
• Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.

Overall, I did Sales, Customer Service, But did not do policy renewals at Garzor.